Returns & Exchanges
What is your return and exchange policy?
We offer a 7-day return and exchange policy only if the product arrives damaged, defective, or incorrect.
Can I exchange the size?
Size exchanges may be accepted within 7 days of delivery, subject to stock availability. Items must be unused, unwashed, and returned with original tags and packaging.
What condition should the product be in?
The product must be:
- Unused
- Unwashed
- Unworn
- Free from stains, perfume, body odour, or damage
- Returned with original tags and packaging
What if I receive a damaged product?
If your product arrives damaged, please contact us within 7 days of delivery with clear visual proof.
Please provide:
- Your order number
- Clear photos or videos of the damaged item
- Photos of the packaging (if possible)
You can send the details through our social media pages or email us at support@cayrowear.com.
Can I return or exchange sale items?
Sale, discounted, or limited-drop items may not be eligible for return or exchange unless they arrive damaged or incorrect.
Can I get a refund?
Refunds are only processed if the product is damaged, defective, incorrect, or unavailable for exchange. Approved refunds may be issued through:
- Store credit
- Bank transfer
- Original payment method (depending on the case)
How to Start a Return or Exchange
To request a return or exchange, contact us within 7 days of delivery.
Email: support@cayrowear.com
WhatsApp/Call: +92 313 2334622
Instagram/Facebook: Send us a DM with your order number and visual proof.
Our team will review your request and guide you through the next steps.